Consumer Reports on iPhone and AT&T

According to a post by Brier Dudley, Consumer Reports will be publishing an report on mobile phone carriers in the US early next year.

In a survey of folks from 26 US cities, AT&T, the exclusive US carrier for the iPhone, ranked at the bottom in customer satisfaction. According to the press release, "While AT&T's main weak spot is voice connectivity, they also scored below average in every attribute except Web access and texting."

Although AT&T had the worst consumer rating the press relesase from Consumer Reports stated that a "staggering 98 percent of iPhone users were satisfied enough that they would buy the phone again, despite below-par ratings for AT&T." Thus the Love/Hate relationship iPhone users have with their phone/carrier remains as strong as ever.

AT&T's exclusive on the iPhone has another 2.5 years before it runs out. When it does you can bet that AT&T will lose most, if not all, of their iPhone customers to other carriers - Assuming AT&T doesn't get another exclusive deal with Apple. I hope they don't because my service, while tolerable in the city, is horrible in many other places.